Question 1

How can I book an appointment?

Accepted Answer

By phone, on +40 244 43 48 43 or +40 720 582 319 (where you can also message us on WhatsApp), or through the form on the contact page.

Question 2

Can I come without an appointment?

Accepted Answer

We work by appointment only. If you come straight to reception we can’t see you, because our doctors’ time is reserved for scheduled patients. Call us and we’ll find the nearest available slot together.

Question 3

What are the clinic’s opening hours?

Accepted Answer

Monday to Friday, 9:00–20:00. Saturdays by appointment only.

Question 4

Can I choose a particular doctor?

Accepted Answer

Yes, you can mention your preference when you book.

Question 5

Can I ask for a consultation in a particular specialty?

Accepted Answer

Yes, tell us when you book which treatment you are interested in.

Question 6

How can I change or cancel an appointment?

Accepted Answer

Call us as early as possible, so we can offer the slot to another patient.

Question 7

How long does the first consultation take?

Accepted Answer

About an hour. It includes a talk about why you came, the examination and an explanation of your options.

Question 8

What should I bring to the consultation?

Accepted Answer

An ID document and, if you have them, recent medical investigations.

Question 9

Can investigations be done on the same day?

Accepted Answer

Often yes, if they are needed for the diagnosis.

Question 10

Can I get a treatment plan and a cost estimate?

Accepted Answer

Yes. If your situation needs several stages, the doctor proposes a treatment plan you discuss together, with the stages and indicative costs.

Question 11

What can I do if I’m afraid of the dentist?

Accepted Answer

It’s a common concern and we take it seriously. Tell us when you book or at the start of the consultation, so we can adapt the pace and the explanations to you.

Question 12

Can several problems be treated in the same clinic?

Accepted Answer

Office Dent brings together doctors from several dental specialties, so in many cases several problems can be assessed and treated in the same clinic. The exact plan depends on your situation and is set after the consultation.

Question 13

How do I choose the right treatment, for example veneers or crowns?

Accepted Answer

It depends on the clinical situation. After the consultation, the doctor explains the options that suit your case, with the advantages and limitations of each.

Question 14

Is prosthetic work made in the clinic?

Accepted Answer

Yes. Office Dent has its own dental lab, on the 2nd floor of the same building, and for the work that demands the highest precision and aesthetics we collaborate with Dr. Td. Aldo Grammatica.

Question 15

What technology do you use?

Accepted Answer

Medit and CEREC intraoral scanners and a facial scanner for digital planning, inLab MC X5 CAD/CAM milling and a Formlabs 3D printer in our own lab, a Zumax microscope for root canal treatments, a Biolase laser and, in the surgery room, the Mindray A3 anaesthesia workstation. All are used according to the medical indication.

Question 16

Do you treat children?

Accepted Answer

Yes, the clinic offers dental treatment for children (paediatric dentistry).

Question 17

Where can I see the prices?

Accepted Answer

On the prices page, organised by specialty.

Question 18

Are prices fixed or indicative?

Accepted Answer

They are indicative; the final cost is set after the assessment, in an individual treatment plan.

Question 19

What determines the final cost?

Accepted Answer

The diagnosis, the complexity of the case, the investigations and the materials used.

Question 20

Which payment methods do you accept?

Accepted Answer

Cash, card or bank transfer.

Question 21

Do you work with the National Health Insurance House (CNAS)?

Accepted Answer

No. Office Dent has no contract with the National Health Insurance House, so treatments are not reimbursed through CNAS.

Question 22

When can sedation be recommended?

Accepted Answer

Only after a medical assessment, depending on the procedure and the patient’s general health.

Question 23

Who is in charge of sedation?

Accepted Answer

A senior consultant in anaesthesia and intensive care from the clinic’s team, when the procedure requires it and sedation is medically indicated.

Question 24

How is the patient assessed before the procedure?

Accepted Answer

Through a consultation with the specialist.

Question 25

What should I do before the procedure?

Accepted Answer

The doctor gives you specific instructions, adapted to your procedure.

Question 26

Do I need someone to accompany me after the procedure?

Accepted Answer

It depends on the type of procedure; the doctor tells you at the consultation if so.

Question 27

What should I do if I have severe pain?

Accepted Answer

Call the clinic; we’ll tell you the next steps.

Question 28

What should I do after a dental injury?

Accepted Answer

Call the clinic as soon as possible; see also the Dental emergencies page for the first steps.

Question 29

When should I call the clinic?

Accepted Answer

Whenever you have pain, bleeding or a dental injury that worries you.

Question 30

When should I go to an emergency department?

Accepted Answer

If you have difficulty breathing, severe swelling or other serious symptoms; see the Dental emergencies page.

Question 31

Where is the clinic?

Accepted Answer

At 5A Laboratorului Street, Ploiești (Albert district).

Question 32

Do you have parking?

Accepted Answer

Yes, the clinic has a large car park for patients.

Question 33

Which languages do you speak?

Accepted Answer

Romanian, English, Italian and French.

Question 34

Do you treat patients from outside Ploiești?

Accepted Answer

Yes, we have patients from outside Ploiești and from abroad. If you are coming from elsewhere, contact us in advance so we can prepare the consultation as efficiently as possible.

Frequently asked questions

Appointments

First visit

Treatments

Prices and payment

Surgery and sedation

Emergencies

About the clinic